What happens if I do not get my package?
If you do not get your package within 3 business days of the expected arrival date, let us know and we will file a trace with Canada Post.
If a trace is filed, Canada Post will start a investigation (which can take up to 5 business days to complete). If they locate the package, they will ship it to you and you will get it a few days later.
If they lose your package, we will send out a replacement order at no charge to you.
What type of shipping service do you use?
We ship every package using Canada Post’s Xpresspost
How will my order be packaged?
Your privacy is our top priority. All orders are packaged in a plain and discreet manner with no indication of the contents. All contents will be vacuum sealed.
What payment options are available?
At the moment we are only accepting Interac e-transfers. Payment instructions will be provided with your order. We will only start preparing your order when the transfer has been received. After we receive the payment, your order will be shipped in 1-2 business days.
We hope to add more payments in the future. If you have suggestions please feel free to contact us.
I have sent an interac e-transfer payment, what happens next?
e-Transfers can take up to 2 hours to process within our system and notify us about your pending transfer. If within a few hours we haven’t accepted your payment don’t be alarmed. We are probably working on other orders. Orders will be processed in the order of when payment was received.