FAQ

Browse the website, choose the products you’re interested in, select the available options and add them to your cart. Review your cart, proceed to checkout, enter the requested information and review everything before submitting your order.

The payment methods available through our website are E-Transfer and Bitcoin. Follow the information presented during checkout for the selected payment method.

Yes. Please review your selected items, quantities, contact information and delivery details carefully before submitting your order.

When an eligible promotion or discount is available, you can enter the applicable code in the designated discount field during checkout.

Please review our Privacy Policy for information about how information submitted through the website is collected, used and handled.

Shipping availability is determined by the delivery options presented on our website and during checkout.

Orders are generally processed Monday through Saturday, excluding holidays. Processing times may vary during particularly busy periods.

Delivery times shown on the website are estimates. Actual delivery times can vary depending on the carrier, destination, weather and other circumstances outside our control.

When tracking information is available for an order, it may be provided through the applicable order or shipping notification.

Check your delivery information carefully before submitting an order. If you notice an error, contact support as soon as possible. Changes may not be possible after processing has begun.

Return eligibility is subject to our published Return & Refund Policy. Please review the policy carefully for eligibility requirements and applicable time limits.

Products that have been opened or used may not qualify for return. Please review our Return & Refund Policy for the full conditions.

If a refund is approved, our support team will provide the applicable information concerning the refund process.

Contact our customer support team promptly and provide your order information together with a description of the issue so your enquiry can be reviewed.

Open the relevant product page to view the description, available options, pricing and other information displayed for that item.

Follow any storage information provided with the particular product or displayed on its product page. Keep products secured and away from children and pets.

Visit our blog and educational pages for general information and resources covering mycology and related topics.

You can contact Shrooms Life Canada by email at shroomlifecasupport@gmail.com or by phone at +1 819-307-6273 . You can also use our Contact page.

You can browse the website without an account. Account requirements for other website features depend on the options available during checkout and on your account pages.

If your question isn’t answered here, contact our support team and we’ll help with your general website enquiry.